Grievances Redressal Mechanism
Customer Grievances Redressal Mechanism
The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:
1- The customer needs to lodge a complaint/grievance by sending a mail to info@salaryontime.com with subject line "Complaint & Grievance Register". The company shall respond to the complaint within 7 working days.
2 If the customer is still not satisfied with the response received, or if no response is received within 7 working days, then the customer can email the Nodal Grievance Redressal Officer:
Name
Seema Bhandari
Mail ID
care@salaryontime.com
Contact No
+91:00000-00000
G -51, Krishna Apra Business Square, Netaji Subhash Place, New Delhi - 110034
- After examining the matter, the grievance shall be resolved within 7 working days.
- If the complaint is not resolved within one month, the customer may approach the RBI Ombudsman.
Details of RBI Ombudsman available on: RBI Ombudsman
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